Customer Support Specialist
Donorbox(1 day ago)
About this role
Donorbox is a profitable, fast-growing fundraising platform and donor management SaaS used by nonprofits worldwide. This role is for a Customer Support Specialist on the Customer Success and Intelligence team, working remotely from Latin America. The position supports Donorbox’s mission to help nonprofits raise funds and manage supporters while contributing to a distributed, diverse team.
Required Skills
- Zendesk
- Ticketing
- Troubleshooting
- Technical Support
- Knowledge Base
- Product Guidance
- Communication
- Analytical Thinking
- SaaS Experience
About Donorbox
donorbox.orgDonorbox is an all‑in‑one online donation and fundraising platform that helps nonprofits, charities, churches, and schools collect and manage donations. It provides embeddable donate buttons and customizable donation pages, recurring giving, peer‑to‑peer and campaign tools, plus AI‑powered CRM features for donor management and reporting. The service offers a free starter tier with optional paid Grow and Premium plans for advanced features and integrations with payment processors. Donorbox focuses on quick setup, easy customization, and tools to boost online fundraising and donor retention.
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