Customer Support Analyst
Loadsmart(5 days ago)
About this role
Customer Support Analyst at Loadsmart, a growth-stage logistics technology company valued at over $1 billion, joining the remote LATAM Customer Success team. The role is part of a globally distributed organization focused on building SaaS products to transform freight and logistics. The position operates within a collaborative, remote-first culture committed to innovation and customer outcomes.
Required Skills
- Customer Support
- SaaS
- Logistics
- TMS
- Zendesk
- Troubleshooting
- Problem Solving
- Escalation
- Ticketing
- English
+4 more
About Loadsmart
loadsmart.comLoadsmart is a digital freight and logistics company that combines freight brokerage services with transportation software to help shippers, carriers, and warehouses move more with less. Its product suite includes ShipperGuide (TMS) and CarrierGuide, managed transportation, dock & yard solutions, and brokerage for FTL/LTL capacity, all backed by data-driven pricing, automation, and real-time visibility. Loadsmart targets enterprise and carrier customers with API integrations and managed services to streamline routing, capacity, and execution across the supply chain.
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