Customer Support Specialist

Donorbox(1 day ago)

RemoteFull TimeMedior$24,000 - $24,000Customer Success and Intelligence

About this role

Donorbox is a leading fundraising and donor management software helping nonprofits raise funds and manage supporters. The Customer Support Specialist role is part of the Customer Success and Intelligence team at a fully distributed, remote-first company. Donorbox is a profitable, bootstrapped software company serving over 100,000 global organizations.

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Required Skills

Zendesk
Troubleshooting
Technical Support
Communication
Problem Solving
SaaS
Knowledge Base
Bug Triage
Customer Feedback

About Donorbox

donorbox.org

Donorbox is an all‑in‑one online donation and fundraising platform that helps nonprofits, charities, churches, and schools collect and manage donations. It provides embeddable donate buttons and customizable donation pages, recurring giving, peer‑to‑peer and campaign tools, plus AI‑powered CRM features for donor management and reporting. The service offers a free starter tier with optional paid Grow and Premium plans for advanced features and integrations with payment processors. Donorbox focuses on quick setup, easy customization, and tools to boost online fundraising and donor retention.