Customer Support Specialist

Procare Solutions(4 days ago)

HybridFull TimeJunior$38,000 - $46,000Customer Support

About this role

Procare Solutions is seeking a Customer Support Specialist to provide technical support and solutions to end-users of their child care management software. The role involves delivering excellent customer service, troubleshooting issues, and staying current with software updates to ensure a positive customer experience.

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Required Skills

Windows
Networking
Customer Service
Troubleshooting
Communication
Microsoft Office
Software Support
Active Listening
Customer Relationships
CompTIA A+

Qualifications

Associate degree or equivalent experience
CompTIA A+ certification

About Procare Solutions

procaresoftware.com

Procare Solutions is a leading child care management software company with 30+ years serving early childhood programs. Its cloud-based platform centralizes enrollment and family records, classroom attendance and rosters, billing and payments, scheduling, reporting, health and safety tracking, meal counts, staff management and payroll/subsidy integrations. Procare supports centers, preschools, before/after-school programs and family child care providers to streamline operations, maintain compliance, and improve parent communication. The company is known for its mobile apps, robust integrations, and customer support that let educators spend more time focused on children.

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