Customer Success Manager

Procare Solutions(2 days ago)

HybridFull TimeSenior$85,000 - $90,000Customer Success

About this role

Procare Solutions is seeking a Senior Customer Success Manager to manage a portfolio of customers, build long-term relationships, and ensure they achieve maximum value from the company's SaaS solutions. The role involves increasing product adoption, collaborating with various teams, and supporting customer growth and satisfaction.

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Required Skills

Customer Success
Account Management
Product Knowledge
Communication
Problem Solving
SaaS
Customer Relationship
Strategic Planning
Cross-function Collaboration
Value Realization

About Procare Solutions

procaresoftware.com

Procare Solutions is a leading child care management software company with 30+ years serving early childhood programs. Its cloud-based platform centralizes enrollment and family records, classroom attendance and rosters, billing and payments, scheduling, reporting, health and safety tracking, meal counts, staff management and payroll/subsidy integrations. Procare supports centers, preschools, before/after-school programs and family child care providers to streamline operations, maintain compliance, and improve parent communication. The company is known for its mobile apps, robust integrations, and customer support that let educators spend more time focused on children.

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