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Customer Support Specialist at Aircall - ApplyBlast

Customer Support Specialist

Aircall

2 months ago

3.2 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

Aircall is seeking an English and Italian speaking Customer Support Specialist to work remotely from Portugal, providing assistance to customers across various channels, troubleshooting product and technical issues, and ensuring a high-quality, empathetic support experience. The role involves collaborating with technical support, product, engineering, and customer success teams to resolve cases and contribute to continuous improvement.

Responsibilities

Support customers across multiple channels resolving product and technical issues
Investigate and troubleshoot issues, escalating complex cases to internal teams
Collaborate with Technical Support, Product, Engineering and Customer Success to improve product and processes

Skills

About Aircall

aircall.io

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2014

View Profile

Aircall is an AI-powered customer communications platform for SMBs and enterprises that unifies voice and messaging channels with intelligent AI Agents and AI Assistants for sales and support teams. The platform offers features including real-time coaching, live transcription, automated CRM updates, AI voice agents, and 24/7 autonomous customer coverage. It integrates with 250+ CRM and helpdesk tools including HubSpot and Salesforce, and is trusted by 23,000+ companies worldwide.