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Customer Support Specialist at Owkin - ApplyBlast

Customer Support Specialist

Owkin

1 month ago

4.4 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

Owkin is seeking a Customer Support Specialist to provide first-level support for K-Pro, an AI research platform for biopharma R&D. The role involves managing incoming tickets, diagnosing technical issues, and ensuring strict SLA compliance for enterprise clients. The specialist will also contribute to improving support workflows through AI automation and maintaining the product knowledge base.

Responsibilities

Own first-level support flow and triage incoming tickets for K-Pro clients
Diagnose technical issues and reproduce bugs to provide actionable reports to engineers
Improve support workflows by identifying automation opportunities and building AI tools

Skills

About Owkin

owkin.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2016

View Profile

Owkin is an AI biotech company that applies agentic reasoning and advanced machine learning to understand complex biology and accelerate biomedical research. Its platform — including the K Pro agentic decision-making tool for biopharma — combines privacy-preserving, federated-style approaches and predictive modeling to help discover biomarkers, optimize clinical trials, and support drug development. Owkin partners with hospitals, pharma companies, and research institutions and publishes scientific work while emphasizing AI ethics and responsible deployment. Their stated mission is to transform research toward a “biological artificial superintelligence” that improves patient outcomes.