Customer Support Team Lead

Cryptio(2 months ago)

HybridFull TimeManager$133,142 - $173,680 (estimated)Customer Operations

About this role

The Customer Support Team Lead at Cryptio oversees the daily operations of the Level 1 (L1) Support team, ensuring timely and empathetic customer service while managing scheduling and workflow for the team. This role includes coaching team members, monitoring performance, and recommending operational improvements to meet SLA expectations. The ideal candidate will have a background in leading customer support teams in SaaS or fintech environments and possess strong organizational skills and a focus on enhancing customer experience.

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Required Skills

Customer Support
Team Leadership
Operational Management
Scheduling
Performance Tracking
Coaching
Goal Setting
Hiring
Onboarding
SLA Compliance

+10 more

About Cryptio

cryptio.co

Cryptio is a comprehensive accounting software platform specifically designed for digital assets, offering enterprise-grade solutions for accounting, reporting, and audit. With a focus on compliance, its services include loan management and tokenization compliance, ensuring companies can effectively manage their financial operations in the rapidly evolving crypto landscape. Cryptio's integration capabilities allow businesses to automate transaction tracking and financial reporting, adhering to GAAP and IFRS standards while supporting the growing need for financial integrity in the digital economy. The platform is trusted by leading crypto institutions and provides robust internal controls to ensure accurate financial reporting.