Support Lead

Agent(1 month ago)

RemoteFull TimeSenior$128,437 - $172,953 (estimated)Recruiting

About this role

The Support Lead at Revenue Vessel is responsible for managing the customer support operations of a logistics SaaS platform. This role involves monitoring live chat communications, managing support ticket lifecycles, and ensuring timely resolutions in a fast-paced environment. The Support Lead also contributes to workflow improvements and maintains knowledge base documentation while tracking support metrics to provide feedback to leadership. Ideal candidates have at least 2 years of customer support experience and a background in logistics, while familiarity with ticketing systems and communication tools is essential.

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Required Skills

Customer Support
Ticket Management
Live Chat
Workflow Optimization
Reporting
Documentation
Communication Skills
Attention to Detail
Problem Solving
Logistics Experience

+5 more

About Agent

getagents.co

Agent is a talent acquisition platform that specializes in connecting businesses with top remote talent across various roles, ensuring a streamlined hiring process. The company enables clients to interview candidates at no upfront cost, only charging once a successful hire is made. With a strong focus on efficiency and affordability, Agent aims to reduce payroll costs by up to 70% while maintaining high standards in recruitment. Their service includes deep vetting and background checks to ensure that only qualified candidates are presented to clients.