Support Lead
Agent
About this role
The Support Lead at Revenue Vessel is responsible for managing the customer support operations of a logistics SaaS platform. This role involves monitoring live chat communications, managing support ticket lifecycles, and ensuring timely resolutions in a fast-paced environment. The Support Lead also contributes to workflow improvements and maintains knowledge base documentation while tracking support metrics to provide feedback to leadership. Ideal candidates have at least 2 years of customer support experience and a background in logistics, while familiarity with ticketing systems and communication tools is essential.
Skills
About Agent
getagents.coAgent is a talent acquisition platform that specializes in connecting businesses with top remote talent across various roles, ensuring a streamlined hiring process. The company enables clients to interview candidates at no upfront cost, only charging once a successful hire is made. With a strong focus on efficiency and affordability, Agent aims to reduce payroll costs by up to 70% while maintaining high standards in recruitment. Their service includes deep vetting and background checks to ensure that only qualified candidates are presented to clients.
Recent company news
Inc.comAn AI Agent Broke Into McKinsey’s Internal Chatbot and Accessed Millions of Records in Just 2 Hours
2 days ago
The GitHub BlogPick your agent: Use Claude and Codex on Agent HQ
1 month ago
VentureBeatOpenAI's AI data agent, built by two engineers, now serves thousands of employees — and the company says anyone can replicate it
1 week ago
Fast CompanyAn AI agent just tried to shame a software engineer after he rejected its code
1 month ago
Harvard Business ReviewTo Thrive in the AI Era, Companies Need Agent Managers
1 month ago
About Agent
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Agent.
Salary
$128k – $173k
per year
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