Customer Support Team Lead

Apollo.io(1 month ago)

HybridFull TimeManager$134,404 - $175,335 (estimated)Customer Support

About this role

Apollo.io is a SaaS go-to-market platform that helps revenue teams access verified B2B contact and company data and engage prospects through a unified workflow. The Customer Support Team Lead role is a people-lead position focused on guiding a support team’s effectiveness and ensuring a strong customer experience in a data-driven, collaborative environment. The position supports a hybrid/in-office setting while staying connected with remote teams.

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Required Skills

Customer Support
Team Leadership
Coaching
Performance Management
KPI Analysis
Escalation Management
Conflict Resolution
Quality Assurance
Process Improvement
Cross-Functional Collaboration

+8 more

About Apollo.io

apollo.io

This company is a go-to-market platform that helps revenue teams generate and manage pipeline across outbound prospecting, inbound lead capture, contact enrichment, and deal tracking. It bundles automation, data enrichment, and analytics with CRM and third‑party integrations so sales and marketing teams can run scaled sequences, qualify leads faster, and surface higher‑quality opportunities. The product is aimed at growth and enterprise sales organizations that want to improve conversion rates, shorten sales cycles, and get clearer visibility into pipeline performance.

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