Customer Support Team Lead

Wave(8 days ago)

Dakar, SenegalOnsiteFull TimeManager$95,865 - $127,063 (estimated)Customer Support

About this role

Wave is a fintech company building financial services to make Africa the first cashless continent. The Support Team Lead is a permanent, in-office role based in Senegal within Wave's growing customer support organization, helping ensure a high-quality experience for millions of users across multiple countries. The role sits on a local operations team that collaborates with product and engineering across the company.

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Required Skills

Customer Service
Call Center
Team Leadership
Training
Reporting
Escalation Handling
Performance Reviews
Performance Metrics
Communication
Troubleshooting

+3 more

Qualifications

Bachelor's Degree (Communications, Business Administration or related)
Work Authorization (Senegal)

About Wave

wave.com

Wave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.