Hybrid Patient Support Team Lead

Montu(1 month ago)

HybridFull TimeManager$30,000 - $35,000Alternaleaf UK

About this role

The Hybrid Patient Support Team Lead at Montu is responsible for managing a team of Patient Support Coordinators, ensuring high-quality patient-centric service delivery. This role involves overseeing daily operations, conducting performance reviews, and acting as the escalation point for complex patient queries. The Team Lead will collaborate with cross-functional teams to enhance systems and service processes while monitoring KPIs for continuous improvement, all in compliance with relevant regulations. This hybrid position requires a strong background in health or customer support, with proven leadership experience in a fast-paced environment.

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Required Skills

Team Leadership
Coaching
Motivating
Task Distribution
Patient Support
Performance Reviews
Escalation Management
Recruitment
Onboarding
Training

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About Montu

www.montu.uk

Montu is a modern lifestyle brand that focuses on providing users with high-quality, stylish, and functional products designed to enhance everyday living. The company emphasizes innovation and sustainability, ensuring that their offerings are both practical and environmentally friendly. Their diverse range of products caters to a variety of needs, appealing to a broad audience. Montu is dedicated to delivering exceptional customer experiences through thoughtful design and superior craftsmanship.