Pigment

CX Analyst

Pigment(8 days ago)

HybridFull TimeSenior$138,179 - $185,233 (estimated)Analytics
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About this role

A Data Analyst on Pigment’s GTM Analytics team who owns the data strategy powering global Customer Success and Professional Services. The role focuses on delivering trusted, scalable datasets and models to surface customer health, predict churn risk, and drive retention and expansion across enterprise accounts. The analyst partners across CS leadership, Product, Finance, and Sales to ensure decisions are grounded in reliable data.

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Required Skills

  • SQL
  • Snowflake
  • BigQuery
  • Redshift
  • SaaS Metrics
  • BI Tools
  • Data Modeling
  • ETL
  • Dashboarding
  • Data Governance

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Pigment

About Pigment

pigment.com

Pigment is an integrated business planning platform that helps companies analyze, model, and plan across finance, operations, and commercial functions. It unifies data into a flexible multi‑dimensional model for driver‑based forecasting, scenario modeling, and real‑time reporting to replace fragmented spreadsheets and point tools. The platform pairs visual, no‑code modeling and collaboration/workflow features with agentic AI to automate analyses, accelerate planning tasks, and surface recommendations. Organizations use Pigment for budgeting, forecasting, strategic and operational planning to run faster, more confident what‑if analyses and decisions.

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