CX Digital Success Manager

EDB(4 days ago)

RemoteFull TimeSenior$141,264 - $189,345 (estimated)Customer Success

About this role

A Digital Customer Success Strategist at EDB defines and advances the company's digital-first approach to customer success, focusing on scaling engagement and outcomes across mid-market and high-volume customer segments. The role emphasizes using data and platform capabilities to improve adoption, retention, and expansion while collaborating with cross-functional teams to align customer journeys with business objectives.

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Required Skills

Totango
Journey Orchestration
Health Scoring
Analytics
Marketing Automation
CRM Integration
Segmentation
Reporting
Onboarding
In-App Messaging

+2 more

About EDB

enterprisedb.com

EDB (EnterpriseDB) builds enterprise-grade PostgreSQL database software and services, centered on EDB Postgres AI — a sovereign data and AI platform that combines Postgres compatibility with hybrid deployment, unified observability, and AI data‑ops tooling. The platform includes management, security and compliance features for hybrid and sovereign environments, plus an "AI Factory" for deploying and governing models, and offers trials, training, and professional support. Organizations choose EDB to modernize applications on a PostgreSQL foundation while retaining enterprise features, control, and vendor support across on‑prem, cloud, and regulated environments.