Digital Program Manager (Canada + US)

Teramind(27 days ago)

RemoteFull TimeMedior$87,191 - $116,961 (estimated)Customer Success

About this role

The Digital Program Manager, Customer Success at Teramind is responsible for owning and scaling the 1:Many digital customer success strategy for a large base of digital and self-service customers. The role focuses on designing segmented digital journeys and programs that guide customers from onboarding through renewal. It is highly data-driven, leveraging analytics and behavioral science to improve adoption, retention, and revenue outcomes. The position operates cross-functionally to ensure a cohesive and scalable customer experience across digital channels.

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Required Skills

Customer Segmentation
Program Design
Digital Journeys
Campaign Management
Marketing Automation
Customer Analytics
Data Analysis
A/B Testing
Tech Stack Optimization
Customer Health Scoring

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About Teramind

teramind.co

Teramind is an employee activity monitoring and workforce analytics platform that helps organizations monitor, analyze, and optimize user behavior to prevent insider threats, protect sensitive data, and boost productivity. Its solution combines user activity monitoring, behavior analytics, DLP and insider-threat detection with screen recording, productivity and workflow insights, and compliance controls. Trusted across major industries and positioned as award-winning and top-rated, Teramind delivers visibility and automated controls to reduce risk and streamline operations.