Customer Success Manager - Engagement Specialist
The Access Group
About this role
A Digital CSM - Engagement Specialist is a mid-level Customer Success role at Access Group focused on supporting long-tail customer segments across the SHR and Paytronix portfolios. The role operates on US business hours to provide real-time support to the Americas customer base and is based in a hybrid working model within the Customer Success function. It sits within a global business management software company that emphasizes employee development and inclusive culture.
Skills
About The Access Group
theaccessgroup.comAccess helps more than 100,000 customers transform the way their business software is used, giving every employee the freedom to do more of what’s important.
Recent company news
MicrosoftThe Access Group scales AI with trust built in, using Azure API Management
Nov 17, 2025
Computer WeeklyInterview: Rolf Krolke, regional technology director, The Access Group
Jun 23, 2025
9finLenders upsize The Access Group loans by £900m
4 weeks ago
Dallas InnovatesZimperium Appoints Former Access Group Exec as CFO
Dec 8, 2025
Business WireThe Access Group Partners with Clari to Achieve Scalable Enterprise Revenue Growth
Jun 3, 2025
About The Access Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for The Access Group.
Salary
$88k – $117k
per year