Digital Customer Success Program Lead
SmartBear(1 month ago)
About this role
The Digital Customer Success Program Lead will design, launch, and own SmartBear’s global scaled-engagement strategy to improve adoption, retention, and product value realization. This role sets the vision for digital customer success, defines product-driven customer journeys, and operationalizes automation and analytics at scale. The lead partners cross-functionally across Product, Marketing, Sales, Support, and Operations and communicates insights to influence leadership and drive measurable outcomes.
Required Skills
- Digital Strategy
- Journey Design
- Automation
- CSP
- Salesforce
- Amplitude
- Product Analytics
- Program Management
- Stakeholder Alignment
- Experimentation
+8 more
About SmartBear
smartbear.comSmartBear provides testing, API and developer tooling that helps teams build, test, monitor, and deliver higher‑quality software. Its product suite includes automated functional and UI testing, API design and testing (Swagger/ReadyAPI/SwaggerHub), code review and collaboration tools, and application performance and synthetic monitoring. Development and QA teams use SmartBear to integrate testing and monitoring into CI/CD pipelines, accelerate delivery, and reduce defects.
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