CX Operations Associate
SOUM
About this role
A CX Operations Associate at SOUM is responsible for providing support and assistance to customers, enhancing satisfaction, and fostering retention to drive the company's growth. The role involves engaging with customers through multiple channels, collaborating with teams, and improving customer experiences.
Skills
About SOUM
soum.saSoum (سوم) is a Saudi online marketplace for buying and selling used and refurbished items across categories — from phones, tablets and laptops to furniture, home appliances and cars. The platform provides buyer protections including a 10-day warranty, doorstep delivery, and multiple payment options such as cash on delivery and interest-free installments via Tabby and Tamara. Soum aims to make secondhand shopping simple and trustworthy through clear return policies, customer safeguards, and mobile apps for iOS and Android.
Recent company news
UzDailyUzbekistan Competition Committee Orders 2.2 Billion Soum Refund Over Illegal Water Charges in Tashkent Region
2 weeks ago
TechCrunchRe-commerce marketplace Soum gets $18M backing to scale in MENA
Dec 20, 2023
SiftedHow to operate in a taboo market
Sep 15, 2024
waya.mediaSOUM Raises USD18 Million Series A Round Led by Jahez
Dec 21, 2023
Arab NewsSaudi-based marketplace Soum emerges to raise $4m seed round
Mar 16, 2022
About SOUM
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for SOUM.
Salary
$0
per year