About this role
A CX Operations Associate at SOUM is responsible for providing support and assistance to customers, enhancing satisfaction, and fostering retention to drive the company's growth. The role involves engaging with customers through multiple channels, collaborating with teams, and improving customer experiences.
Required Skills
- CRM
- Customer Service
- Communication
- Problem Solving
- Onboarding
- Chat Support
- Multi-tasking
- Customer Satisfaction
- Feedback Analysis
- Training
About SOUM
soum.saSoum (سوم) is a Saudi online marketplace for buying and selling used and refurbished items across categories — from phones, tablets and laptops to furniture, home appliances and cars. The platform provides buyer protections including a 10-day warranty, doorstep delivery, and multiple payment options such as cash on delivery and interest-free installments via Tabby and Tamara. Soum aims to make secondhand shopping simple and trustworthy through clear return policies, customer safeguards, and mobile apps for iOS and Android.
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