CX Strategy Specialist

Robinhood(29 days ago)

HybridFull TimeSenior$88,000 - $104,000Customer Experience

About this role

The Strategy Lead on the CX Operations Strategy team at Robinhood will help shape the future of customer experience by serving as the functional owner of a product line and representing the customer across the organization. The role partners with customers, CX agents, leadership, and product teams to drive scalable, high-quality support and operational excellence. This position is based in Chicago, Denver, or Westlake and expects in-person attendance at least three days per week.

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Required Skills

Customer Satisfaction
Support Processes
Product Launches
Feedback Gathering
Cross-Functional Liaison
Product Readiness
Post-Mortems
Stakeholder Communication
Process Improvement
Operational Readiness

+6 more

Qualifications

Series 7
Series 63
Series 9/10
Series 24

About Robinhood

robinhood.com

Robinhood is a financial services and brokerage platform offering 24/5 commission-free trading and investing in stocks, ETFs, options, and cryptocurrencies via web and mobile apps. It provides retail investors easy-to-use tools — including fractional shares, real-time market data, advanced order types, and optional margin and premium features (Robinhood Gold) — to lower barriers to entry. Known for its clean, consumer-focused interface and mission to democratize finance, Robinhood also notes that terms, fees, and regulatory oversight may apply.