CX Strategy Specialist
Robinhood
About this role
The Strategy Lead on the CX Operations Strategy team at Robinhood will help shape the future of customer experience by serving as the functional owner of a product line and representing the customer across the organization. The role partners with customers, CX agents, leadership, and product teams to drive scalable, high-quality support and operational excellence. This position is based in Chicago, Denver, or Westlake and expects in-person attendance at least three days per week.
Skills
Qualifications
About Robinhood
robinhood.comRobinhood is a financial services and brokerage platform offering 24/5 commission-free trading and investing in stocks, ETFs, options, and cryptocurrencies via web and mobile apps. It provides retail investors easy-to-use tools — including fractional shares, real-time market data, advanced order types, and optional margin and premium features (Robinhood Gold) — to lower barriers to entry. Known for its clean, consumer-focused interface and mission to democratize finance, Robinhood also notes that terms, fees, and regulatory oversight may apply.
Recent company news
CNBCRobinhood's venture fund, which gives investors access to private companies, tanks 11% on first day
5 days ago
ReutersRobinhood's $658 million private markets fund for retail investors goes public
6 days ago
TradingViewHOOD vs. IBKR: Which is a Better Bet in the Volatile Crypto Market?
4 hours ago
Yahoo FinanceRobinhood Markets, Inc. (HOOD) Aims to Become a “Financial Super App” with 20%+ Growth
2 days ago
MarketBeatRobinhood Markets, Inc. $HOOD Shares Sold by Atika Capital Management LLC
10 hours ago
About Robinhood
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Robinhood.
Salary
$88k – $104k
per year