CX Value Realization Advisor
Zoom(1 month ago)
About this role
A Value Advisor at Zoom partners with sales, product, and customer experience teams to help enterprise customers connect CX strategy, operating models, and technology investments to measurable business outcomes. The role combines strategic thinking and hands‑on delivery—building decks, designing workshops, and shaping executive narratives to translate CX ambition into fundable initiatives. You will influence internal strategy and support pre‑sales engagements to position Zoom as a CX value partner.
Required Skills
- CX Strategy
- Service Design
- Workshop Facilitation
- Executive Communication
- Business Case
- Content Creation
- Stakeholder Alignment
- Data Analysis
- AI Tools
- Product Strategy
About Zoom
zoom.usModernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.
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