Data Scientist, Customer Analytics

Cresta(18 days ago)

HybridFull TimeJunior$92,121 - $122,426 (estimated)Customer Success

About this role

A Data Scientist, Customer Analytics at Cresta is embedded within the Customer Success organization to provide analytics expertise that quantifies product value and informs customer conversations. The role partners with Business Value, Customer Success Managers, Sales, Product, and Engineering to drive data-informed decisions around pilots, renewals, and ROI. It is targeted at early-career data scientists who enjoy translating ambiguous business questions into clear insights.

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Required Skills

SQL
Python
Statistics
Experimental Design
Dashboards
Machine Learning
NLP
Data Analysis
Communication
A/B Testing

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.