Forward Deployed Engineer (AI Agent)

Cresta

2 months ago

4.5 on Glassdoor

Australia

Hybrid

Full Time

Medior

0 applicants

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About this role

An AI Agent Engineer at Cresta works on deploying and advancing AI agents that leverage large language models to improve contact center outcomes. The role partners with customers and internal teams to ensure solutions are secure, cost-effective, and production-ready while contributing to the core AI platform and roadmap.

Skills

Qualifications

Bachelor's Degree in Computer Science or EngineeringMaster's Degree in Computer Science or Engineering

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.