Delivery Operations GVPEG 2026

Philip Morris International(2 months ago)

Quezon City, PhilippinesOnsiteFull TimeMedior$80,182 - $107,796 (estimated)Delivery Operations

About this role

A Delivery Operations role within a 24/7 contact center supporting customer accounts across voice and non-voice channels. The position focuses on maintaining account performance and customer satisfaction through oversight of operational metrics and acting as a point of contact between account leadership and resolver teams. It requires strong communication and the ability to work autonomously while supporting continuous improvement initiatives.

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Required Skills

Technical Support
Escalation Management
KPI Reporting
SLA Monitoring
Quality Assurance
Problem Management
Complaint Resolution
Root Cause Analysis
MS Office
Communication

+1 more

Qualifications

Graduate
Minimum Two Years College (Philippines)

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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