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© All Rights Reserved. ApplyBlast.com
Serval
A Deployment Success Manager at Serval serves as a long-term technical partner and primary resource for customer outcomes, focusing on retention, adoption, and expansion. You will not only troubleshoot issues and advocate for customer needs internally but also build scalable code, automation, and support playbooks to drive success without linear headcount increases. The role requires a blend of deep technical ability, commercial instinct, and a customer-obsessed mindset within a fast-paced AI automation startup.
Serval is the AI-native Enterprise Service Management (ESM) platform built for the AI era. It automates employee requests, onboarding and offboarding, just-in-time access, and IT help desk resolution using AI-powered agents. Serval offers full-stack ITSM capabilities — including incident, problem, and change management — and can also serve as an automation layer on top of existing ITSMs like ServiceNow and Jira Service Management.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Serval.
46% above the average for this role