Desktop Support Technician

New Relic(4 days ago)

RemoteFull TimeMedior$36,000 - $48,000IT Support

About this role

New Relic is seeking a motivated IT Support Engineer to provide front-end and back-end support primarily within a Mac environment. The role involves troubleshooting, configuring hardware and software, and collaborating with global teams, with a focus on supporting US time zones in a remote work setting.

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Required Skills

Mac Hardware
SaaS Applications
Network Troubleshooting
Zoom
Slack
Google Workspace
JAMF Pro
CrashPlan
Customer Service
Technical Support

About New Relic

newrelic.com

New Relic is a cloud-based, all‑in‑one observability platform (New Relic One) that helps engineers monitor, debug, and improve their entire software stack. It combines APM, infrastructure and container metrics, distributed tracing, logs, dashboards, alerts, and many integrations into a single UI and query language, with Quickstarts that make instrumentation fast. Offered as SaaS with a free tier (no credit card required), New Relic is built for developers and operations teams to accelerate troubleshooting, optimize performance, and gain end‑to‑end visibility across services and cloud environments.

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