Developer Success Engineer

Knock(3 months ago)

RemoteFull TimeMedior$120,000 - $160,000Support

About this role

The Developer Success Engineer at Knock is responsible for ensuring customer success with the Knock platform, focusing on technical support for developers using the product for cross-channel notifications. This role involves direct communication with both enterprise and self-serve customers throughout their lifecycle, from initial trials to implementation and expansion. Responsibilities include providing technical guidance, creating best practice content, addressing customer challenges, and collaborating with the sales and engineering teams to enhance user experience and support product improvements. A strong technical background and experience in developer support are essential for success in this position.

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Required Skills

Customer Support
Technical Expertise
Implementation Planning
Problem Solving
Documentation Updates
SDK Streamlining
Technical Content Creation
Stakeholder Communication
Writing Skills
Developer Tools Experience

+2 more

About Knock

knock.app

Knock is a powerful infrastructure platform designed for sending product and customer messaging across multiple channels, including email, SMS, in-app notifications, push alerts, Slack, and Microsoft Teams. The service facilitates the delivery of product notifications and lifecycle messaging with a focus on driving user engagement, growth, and customer retention. Companies choose Knock for its robust messaging capabilities, enabling them to enhance their communication strategies without the need to develop complex notification systems from scratch.

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