Customer Success Manager

Kiln(2 months ago)

HybridFull TimeManager$140,837 - $183,522 (estimated)GTM

About this role

The Customer Success Manager at Kiln is responsible for post-sales support and ensuring enterprise customers in the APAC region receive exceptional service and support. This role involves onboarding new customers, acting as a liaison between clients and technical teams, managing product implementations, and addressing any technical challenges. Additionally, the manager will conduct quarterly reviews with key stakeholders, gather customer feedback for product development, and identify upselling opportunities, all while leveraging expertise in the blockchain or fintech sectors. Fluency in Japanese and English is required for effective communication with diverse clients.

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Required Skills

Customer Success
Technical Understanding
Onboarding Plans
Product Implementation
Customer Liaison
Product Updates
Technical Solutions
Quarterly Reviews
Upselling Opportunities
Account Management

+13 more

About Kiln

www.kiln.fi

Kiln is a cutting-edge platform designed to serve as the institutional layer for onchain assets, enabling businesses and individuals to earn rewards on their digital assets through staking and decentralized finance (DeFi). The company also offers white-label earning solutions that can be integrated into various products, enhancing the functionality of financial services. With a focus on simplifying access to DeFi for institutions, Kiln aims to streamline the management of digital assets in a secure and efficient manner.