Developer Support Engineer

LiveKit(1 month ago)

RemoteFull TimeJunior$62,127 - $82,900 (estimated)COGs

About this role

A Developer Support Engineer at LiveKit acts as the first point of contact for developers utilizing the platform, handling inquiries across various support channels, triaging issues, and providing initial troubleshooting. This role requires strong problem-solving skills and familiarity with APIs, SDKs, and networking, as well as collaboration with internal teams to ensure timely resolutions and improve developer experience. The ideal candidate is technically adept, has a methodical approach to debugging, and possesses clear communication skills to assist developers effectively.

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Required Skills

Developer Support
Technical Support
Problem-Solving
Communication Skills
APIs
SDKs
Networking Basics
Troubleshooting
Documentation
Fast-Paced Environment

+5 more

About LiveKit

livekit.io

LiveKit is an open source agent framework and cloud platform that enables the creation of applications capable of voice, video, and physical interactions. Its technology allows developers to build real-time AI agents that can see, hear, and speak, offering tools that support functionalities such as low-latency communication and powerful integration with telephony systems. LiveKit is designed for developers and enterprises alike, providing a flexible low-latency infrastructure that handles millions of concurrent calls, thereby allowing businesses to scale their operations effectively.