Technical Customer Support Specialist
HappyRobot(1 month ago)
About this role
The Technical Customer Support Specialist at HappyRobot serves as the primary interface for customers, quickly triaging and debugging issues related to the AI-native operating system. The role involves diagnosing problems, designing quick solutions, and collaborating with engineering and product teams to enhance platform functionality. A strong foundation in technologies such as Python and React is essential, along with problem-solving skills and the ability to communicate technical concepts clearly to non-technical stakeholders. Additionally, candidates should have experience with APIs and cloud infrastructure, and a knack for adapting to customer workflows.
Required Skills
- Customer Support
- Debugging
- Problem-Solving
- Technical Communication
- Issue Triage
- API Management
- Cloud Deployment
- LLM Prompting
- Adaptability
- Self-Starter
+6 more
About HappyRobot
www.happyrobot.aiHappyRobot is an innovative AI-native operating system designed to streamline and enhance business operations through intelligent automation. It empowers organizations by deploying custom AI workers that can perform tasks ranging from customer interactions to data analysis, thereby improving efficiency and decision-making capabilities. With a focus on real-time processing and seamless integration across various systems, HappyRobot aims to transform how businesses manage their workforce and operations. By leveraging AI, it helps companies achieve greater productivity and insightful analytics while reducing costs.