Support Agent
Mandolin
About this role
A Support Agent at Mandolin serves as the first point of contact for clients with software-related inquiries, providing high-quality ticket resolution and enhancing user experience. This role involves triaging and escalating issues to engineering, collaborating with cross-functional teams to analyze support tickets and improve product quality, and contributing to the creation of help center content and documentation. The ideal candidate possesses strong communication skills, empathy, and problem-solving abilities, along with 1-2 years of relevant experience in customer-facing roles.
Skills
Qualifications
About Mandolin
www.mandolin.comMandolin is a groundbreaking technology company focused on automating the back-office processes for specialty drugs. Employing AI agents, Mandolin streamlines the complete drug lifecycle, including patient intake, benefits verification, prior authorizations, and revenue cycle management, significantly increasing efficiency without requiring additional staff. Its innovative solutions facilitate faster treatment approvals and improved patient experiences, while also reducing overhead costs for healthcare providers. By enhancing operational workflows, Mandolin plays a vital role in ensuring that patients have timely access to life-saving medications.
About Mandolin
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Mandolin.
Salary
$80k – $100k
per year