Support Agent

Mandolin(1 month ago)

RemoteFull TimeJunior$80,000 - $100,000Operations

About this role

A Support Agent at Mandolin serves as the first point of contact for clients with software-related inquiries, providing high-quality ticket resolution and enhancing user experience. This role involves triaging and escalating issues to engineering, collaborating with cross-functional teams to analyze support tickets and improve product quality, and contributing to the creation of help center content and documentation. The ideal candidate possesses strong communication skills, empathy, and problem-solving abilities, along with 1-2 years of relevant experience in customer-facing roles.

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Required Skills

Customer Support
Ticket Resolution
Bug Triage
Cross-Functional Collaboration
Help Center Maintenance
Process Improvement
Communication Skills
Empathy
Problem-Solving
Product Knowledge

+6 more

Qualifications

Bachelor's degree or comparable work experience

About Mandolin

www.mandolin.com

Mandolin is a groundbreaking technology company focused on automating the back-office processes for specialty drugs. Employing AI agents, Mandolin streamlines the complete drug lifecycle, including patient intake, benefits verification, prior authorizations, and revenue cycle management, significantly increasing efficiency without requiring additional staff. Its innovative solutions facilitate faster treatment approvals and improved patient experiences, while also reducing overhead costs for healthcare providers. By enhancing operational workflows, Mandolin plays a vital role in ensuring that patients have timely access to life-saving medications.