Digital Experience Manager
Millicom(27 days ago)
About this role
A Digital Experience Manager at Tigo leads the evolution of the company's digital customer service ecosystem toward a self-service-first model, leveraging technology, data and AI to drive adoption, efficiency and customer satisfaction. The role focuses on creating measurable, sustainable business impact across channels and representing the company in regional digital transformation initiatives.
Required Skills
- Digital Channels
- Self-Service
- Conversational AI
- Automation
- Analytics
- Product Roadmap
- Business Cases
- Leadership
- Stakeholder Alignment
- Change Management
+4 more
Qualifications
- Engineering or Business Degree
- Master's Degree (Desirable)
- CCXP (Desired)
- COPC (Desired)
- Lean Six Sigma (Desired)
- PMP (Desired)
- Agile Scrum (Desired)
- Product Management Cert (Desired)
- Analytics Cert (Desired)
About Millicom
millicom.comMillicom is a leading provider of fixed and mobile telecommunications services dedicated to markets in Latin America
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