Dir Care Team Operations
Sedgwick(11 days ago)
About this role
This role involves providing leadership and operational expertise in a call center environment, focusing on service delivery, team management, and process improvement. The position requires overseeing multiple sites, managing budgets, and driving employee engagement to meet organizational and client objectives.
Required Skills
- Contact Center
- Workforce Management
- Quality Assurance
- Claims Management
- Leadership
- Customer Service
- Process Improvement
- Microsoft Office
- Team Management
- Performance Metrics
About Sedgwick
sedgwick.comSedgwick's tech-enabled risk, benefits, and integrated business solutions include comprehensive claims management and loss adjusting across industries.
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