Senior Manager WFM
Duckard(2 months ago)
About this role
A senior operations leader at Teleperformance responsible for overseeing contact center performance and program execution across one or more sites. The role serves as a subject-matter expert driving solutions, coaching specialists, and ensuring alignment with departmental strategy. It emphasizes employee development and supports organizational goals across customer experience programs.
Required Skills
- Workforce Planning
- Forecasting
- Scheduling
- Training
- Quality Management
- Policy Development
- Process Improvement
- Leadership
- Coaching
- Mentoring
+2 more
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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