WFM Assistant Manager
Duckard(2 months ago)
About this role
A Contact Center Operations Manager at Teleperformance responsible for overseeing contact center operations across one or more sites. The role supports organizational objectives by coordinating workforce planning, quality, and support systems while leading a mixed team through the employee lifecycle.
Required Skills
- Workforce Planning
- Scheduling
- Forecasting
- Training
- Quality Assurance
- Operations Management
- Team Leadership
- Policy Development
- Performance Management
- Employee Relations
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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