Manager, Pasadena Medical Office Building - Pasadena Medical Office Building Full Time 8 Hour Days (Exempt) (Non-Union)
Events/University Recruiting (1 month ago)
About this role
A manager-level role overseeing USC’s PMOB Call Center operations, focused on ensuring high-quality patient telephone answering and appointment scheduling. The position supports hospitals, clinics, and physician offices by aligning call center processes, training and quality programs with organizational goals and leveraging data and technology to drive continuous improvement.
Required Skills
- Call Center Management
- Patient Scheduling
- Workforce Management
- Training Development
- Quality Assurance
- HIPAA Compliance
- Insurance Authorization
- Reporting
- Forecasting
- Leadership
+2 more
Qualifications
- Bachelor's Degree
- Fire Life Safety Training (LA City)
About Events/University Recruiting
usc.eduThe University of Southern California (USC) is a private research university in Los Angeles, founded in 1880. It offers a wide range of undergraduate, graduate, and professional programs across schools such as engineering, business, cinematic arts, medicine, and law, and is known for interdisciplinary research and substantial industry partnerships. USC emphasizes innovation, entrepreneurship, and public service, with large research expenditures, extensive clinical and cultural facilities, and global engagement. Its large alumni network and Los Angeles location provide strong connections to entertainment, technology, and healthcare sectors.
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