Desjardins

Directeur ou directrice, Gestion des incidents et des problèmes TI

Desjardins(4 days ago)

HybridFull TimeSenior$100,000 - $130,000Information Technology
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About this role

A leadership role overseeing incident and problem management within an IT environment, ensuring stability, performance, and resilience of technological services. The position involves guiding a multidisciplinary team, improving processes, and aligning operational practices with industry standards to enhance service quality and organizational performance.

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Required Skills

  • ITIL
  • COBIT
  • SRE
  • Incident Management
  • Problem Management
  • Governance
  • Troubleshooting
  • Performance Monitoring
  • Service Delivery
  • Team Leadership

Qualifications

  • Baccalauréat dans une discipline appropriée
  • Expérience en gestion des services TI
  • Connaissance du français
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