Major Incident and Service Delivery lead | S2-level | Milton Keynes

Santander(1 month ago)

HybridFull TimeSenior$89,688 - $121,926 (estimated)Infrastructure, Operations & End-User Technology

About this role

A Major Incident and Service Delivery Lead at Santander UK oversees the incident and problem management lifecycle to ensure IT service stability, availability, and regulatory compliance. Based in Milton Keynes, the role supports the bank’s transition to a Global Tech Hub by providing leadership, governance, and data-driven insights for continuous service improvement. The position focuses on aligning service initiatives with the UK bank’s operating model and supporting operational resilience across core IT operations.

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Required Skills

Major Incident
Service Delivery
Incident Management
Problem Management
Change Management
RCA
Service Analytics
Stakeholder Management
Operational Resilience
KPI Management

+1 more

Qualifications

Bachelor’s Degree
ITIL Foundation
ITIL Intermediate
Operational Resilience Training
Service Management Training
Governance And Risk Training

About Santander

santander.com

Santander is a global banking group headquartered in Spain that provides retail, corporate and investment banking, payments, asset management and insurance across Europe, Latin America and other markets. Its stated purpose is to help people and businesses prosper, guided by the values Simple, Personal and Fair, and it serves customers through a mix of branch networks and digital channels. Companies and consumers choose Santander for its broad product set, international footprint and focus on digital innovation and sustainable finance.

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