Director, Application Support

Inovalon(1 month ago)

HybridFull TimeDirector$132,000 - $160,000Customer Support

About this role

The Director, Application Support leads the customer-facing support organization for users of the Inovalon ONE Platform. The role focuses on shaping support strategy, ensuring high customer satisfaction, and serving as the escalation point for complex technical issues. The director partners with cross-functional teams to influence product direction, implement scalable processes, and drive continuous improvement.

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Required Skills

Customer Support
Incident Management
Ticket Management
Monitoring
Escalation Management
Cross-Functional Collaboration
Team Leadership
Performance Metrics
Service Standards
Process Improvement

+10 more

Qualifications

Bachelor's Degree in Technology
Equivalent Experience

About Inovalon

inovalon.com

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