Director, Customer Support (Engineering)
Henry Schein One
About this role
Director, Customer Support (Backline) leads the backline support division and serves as a strategic link between frontline support, engineering, product, and infrastructure. The role focuses on ensuring prompt resolution of high-impact issues, improving data-driven insights, and optimizing the customer experience through leadership and process discipline. This remote role guides a team of senior specialists, escalation teams, and technical staff to drive platform stability and continuous improvement.
Skills
Qualifications
About Henry Schein One
henryscheinone.comHenry Schein One is a dental technology company that provides practice management software and integrated digital solutions to help dental practices streamline workflows and improve patient care. Their platform offers tools for scheduling, clinical charting, billing, patient communications, and practice automation to simplify day‑to‑day operations. Positioned as cutting‑edge dental technology, Henry Schein One targets practices of all sizes seeking to boost efficiency, compliance, and the patient experience while leveraging the broader Henry Schein industry presence.
About Henry Schein One
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Henry Schein One.
Salary
$145k – $172k
per year