Director, Business Consulting, VRS

NICE

2 months ago

3.8 on Glassdoor

United States

Hybrid

Full Time

Director

3 applicants

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About this role

The Director of Value Realization Services at NiCE is a senior leader responsible for ensuring customers realize measurable business value and ROI from NICE solutions, including CCaaS, WEM, and AI capabilities. The role leads the VRS organization and partners across Sales, Product, Engineering, and Customer Success to shape AI-first CX strategies and value propositions. The director represents NiCE in executive customer engagements and market forums to communicate outcomes and thought leadership.

Skills

Qualifications

MBAAdvanced Degree

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.