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Director, Commercial Customer Success at Vanta - ApplyBlast

Director, Commercial Customer Success

Vanta

4 months ago

3.8 on Glassdoor

Remote

Full Time

Director

22 applicants

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About this role

The Director, Commercial Customer Success at Vanta leads and scales the end-to-end Commercial Customer Success function, defining strategy, operating models, and vision for the commercial and partner segments. This role involves building high-performing teams, driving retention and expansion metrics, and collaborating cross-functionally to ensure customers achieve their desired outcomes while leveraging automation and AI for efficiency.

Responsibilities

Define and execute Commercial Customer Success strategy and vision
Build and scale Partner Customer Success motions across the organization
Hire, coach, and develop a team of CS managers and individual contributors
Drive retention, adoption, and expansion metrics for the commercial book of business
Lead cross-functional collaboration to align customer needs and remove blockers

Skills

Qualifications

Proven CS leadership at scaleExperience managing CS managers and CSMsDirect accountability for retention and expansionBackground scaling Commercial CS motionsSaaS environment experience

About Vanta

vanta.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2018

View Profile

Vanta is a security and compliance automation platform that helps organizations obtain and maintain certifications such as SOC 2, HIPAA, ISO 27001, PCI, and GDPR through automated evidence collection and continuous monitoring. It includes vendor risk management, third-party risk reviews, and security questionnaire automation, with integrations to 400+ tools to streamline audits. Vanta serves startups through enterprise, helping teams integrate security and compliance into their operations.