Director, Contact Center Technologies
Moder(1 month ago)
About this role
The Director of Contact Center Technologies defines and drives the strategic vision for all contact‑center technology initiatives, overseeing omnichannel platform integration, telephony, IVR, and related systems. This role leads architecture, vendor management, and compliance efforts while managing a team of technology managers and developers to deliver scalable, innovative solutions.
Required Skills
- Strategic Leadership
- Omnichannel
- Telephony
- IVR
- API Integration
- Cloud
- Agile
- CI/CD
- Vendor Management
- Regulatory Compliance
+2 more
Qualifications
- Bachelor's Degree in Information Technology
- Master's Degree Preferred
- Genesys Cloud Certification
- Five9 Certification
- NICE Certification
About Moder
gomoder.comModer delivers tailored solutions in Mortgage, Banking, and Insurance, enhancing agility and performance in a dynamic financial landscape.
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