Moder

Director, Contact Center Technologies

Moder

2 months ago
United States
Onsite
Full Time
Director
0 applicants
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Moder
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About this role

The Director of Contact Center Technologies defines and drives the strategic vision for all contact‑center technology initiatives, overseeing omnichannel platform integration, telephony, IVR, and related systems. This role leads architecture, vendor management, and compliance efforts while managing a team of technology managers and developers to deliver scalable, innovative solutions.

Skills

Qualifications

Bachelor's Degree in Information TechnologyMaster's Degree PreferredGenesys Cloud CertificationFive9 CertificationNICE Certification
Moder

About Moder

gomoder.com

Moder delivers tailored solutions in Mortgage, Banking, and Insurance, enhancing agility and performance in a dynamic financial landscape.

About Moder

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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