Director, Customer Care
GoFundMe(1 month ago)
About this role
The Director, Customer Care will lead GoFundMe’s global frontline care organization, shaping strategy and operating model to support individual and nonprofit fundraisers. The role partners with senior leadership and cross-functional teams to drive operational excellence, innovation (automation, AI, self-service), and mission-aligned service delivery. The director will oversee a tenured internal care team, vendor relationships, and ensure high-quality responses during escalations and crises. This position is based in Dublin and focuses on scaling global support and improving customer outcomes.
Required Skills
- Strategic Leadership
- Customer Care
- Vendor Management
- Knowledge Centers
- Operations
- Metrics Tracking
- Automation
- AI
- Chatbots
- Self-Service
+9 more
About GoFundMe
gofundme.comGoFundMe is the global leader in crowdfunding and online fundraising, enabling individuals, groups, and nonprofits to create campaigns for personal causes, medical expenses, emergencies, education, and community projects. The platform offers quick, customizable fundraiser pages, integrated payment processing, social-sharing and fundraising tools to help campaigns gain visibility and collect donations. Trusted by over 100 million people worldwide, GoFundMe emphasizes ease of use, reach across multiple countries, and resources to help organizers manage and grow their campaigns.
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