Support Manager

Replit(3 months ago)

HybridFull TimeManager$125,000 - $140,000Support

About this role

As a Support Manager at Replit, you will lead teams addressing account, billing, and social media support for a diverse user base, ensuring fast and empathetic responses across various platforms. You will manage day-to-day operations, oversee escalations, and collaborate with Product, Engineering, and Finance to enhance support tools and processes. With a focus on metrics-driven performance, you will refine training materials and coach team members to improve service quality and efficiency within a dynamic SaaS environment.

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Required Skills

Team Leadership
Customer Support
Account Management
Billing Support
Social Media Engagement
Problem Resolution
Escalation Management
User Sentiment Monitoring
Cross-Functional Collaboration
Self-Service Tools Improvement

+13 more

About Replit

replit.com

Replit is an AI-powered online platform designed for building sophisticated web applications and websites. It serves as a collaborative integrated development environment (IDE), allowing developers to create, prototype, and deploy projects seamlessly. Replit empowers users by providing tools that simplify coding and app development, making it accessible for both novice and experienced developers. By leveraging artificial intelligence, Replit enhances the coding experience with features that streamline workflows and foster creativity.