Director, Customer Engagement Center
Fannie Mae
About this role
A Director leading the Customer Engagement Center, focusing on operational model design, leadership development, AI-driven contact center strategy, and service delivery across multiple models.
Skills
Qualifications
About Fannie Mae
fanniemae.comN/A
Recent company news
Fannie MaeAbout Us
1 month ago
The Manila TimesPHH Mortgage Receives 2025 Fannie Mae Star Performer Award for Servicing Excellence
1 hour ago
Guaranteed RateWhat is Fannie Mae (FNMA)?
Sep 10, 2025
Marketplace.orgHow Fannie Mae and Freddie Mac could push mortgage rates lower — at least temporarily
Jan 15, 2026
Send2PressDovenmuehle earns Fannie Mae STAR award for servicing excellence for the seventh time
3 days ago
About Fannie Mae
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Fannie Mae.
Salary
$175k – $239k
per year