Director, Customer Experience Operations

Zip Co Limited(12 days ago)

RemoteFull TimeSenior$140,000 - $175,000Customer Experience

About this role

Zip is seeking a Director to lead its Customer Experience Operations, focusing on designing and executing strategies to ensure efficient, scalable, and high-quality customer service. The role involves shaping the customer support function, implementing innovative servicing models, and fostering a customer-first culture to enhance satisfaction and operational excellence.

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Required Skills

Customer Service
Operations Management
AI
Customer Experience
Workforce Planning
Quality Assurance
Training
Customer Insights
Cross-Functional Collaboration

About Zip Co Limited

zip.co

Zip is a digital financial services company that provides buy-now-pay-later and consumer credit products, letting customers split purchases into manageable repayments both online and in‑store. Its product suite includes everyday interest‑free plans (Zip Pay), larger lines of credit (Zip Money/Zip Plus) and personal loan options, together with merchant tools and integrations to offer flexible checkout experiences. Zip operates across Australia, New Zealand, North America and Canada, emphasizing transparent pricing, an app‑driven user experience, and partnerships that help retailers drive sales.

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