Director, Customer Loyalty & Churn Management
Point B
About this role
A Director of Customer Loyalty & Churn Management at Point Broadband owns the end-to-end retention strategy and churn outcomes, driving a shift from reactive to proactive, data-driven customer retention. The role defines strategy, prioritizes initiatives based on customer and financial impact, and enables Loyalty Operations to execute effectively through playbooks, insights, and continuous optimization.
Skills
About Point B
pointb.comPoint B is a management consulting and professional services firm that helps organizations design and deliver business and technology transformations. They combine strategy, product and technology delivery, design, and organizational change capabilities to unlock human potential and drive measurable outcomes. Point B emphasizes a collaborative, client-centered approach—partnering alongside leadership and teams to co-create solutions and ensure adoption. They work with mid‑market and enterprise clients across industries such as healthcare, finance, retail, energy and the public sector.
Recent company news
Business WirePoint B Expands Microsoft Partnership with Azure Analytics Specialization
Sep 9, 2025
Consulting.usPoint B names David Hanfland as chief executive officer
Apr 1, 2025
Lawrence Journal-WorldA Lawrence dance company performance to serve as item drive to support domestic violence center
2 weeks ago
Yahoo FinancePoint B Appoints Consulting Veteran David Hanfland as Chief Executive Officer
Mar 31, 2025
American Nuclear Society -- ANSU.K. consents to Hinkley Point B decommissioning
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About Point B
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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