Director, Customer Solutions

Lob

2 months ago

2.6 on Glassdoor

Remote

Full Time

Director

55 applicants

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About this role

The Director, Customer Solutions at Lob is a senior leader responsible for the customer-facing technical solutions organization that supports businesses using Lob’s direct mail platform. The role serves as the primary advocate for customer needs to influence product direction and scale the company’s professional services and delivery capabilities to support growth.

Skills

Qualifications

Bachelor’s Degree in Computer ScienceMaster’s Degree in Computer ScienceBachelor’s Degree in EngineeringMaster’s Degree in EngineeringEquivalent Practical Experience

About Lob

lob.com

Lob is a direct-mail automation platform that lets businesses programmatically create, personalize, and send physical mail (letters, postcards, checks, and more) via developer-friendly APIs. Its nationwide print-and-mail network speeds delivery, optimizes postage and costs, and enforces compliance for regulated sends. Lob also provides address verification, integrations (SDKs, webhooks, CRM connectors), and analytics to automate workflows and scale targeted mail campaigns. Companies use Lob to connect digital systems to offline communications while maintaining control, tracking, and reporting across high-volume mail programs.