Enterprise Customer Success Manager
Staffbase(13 days ago)
About this role
A Customer Success Manager at Staffbase is a client-facing role focused on helping organizations realize value from the company’s AI-native Employee Experience Platform. The role centers on long-term account stewardship and strategic partnership to ensure customers meet their internal communication objectives. It involves acting as the primary advocate for customers within Staffbase and aligning customer needs with product direction.
Required Skills
- Relationship Management
- Renewal Management
- Upselling
- Account Planning
- Product Knowledge
- Commercial Negotiation
- Presentation Skills
- CRM Tools
- Churn Prevention
- Data Insights
About Staffbase
staffbase.comStaffbase is an AI-native intranet and employee experience platform that centralizes internal communications to help organizations reach, inform, and engage employees across locations and devices. It provides configurable intranets and mobile apps, campaign and content tools, analytics, and integrations with HR and IT systems to deliver personalized messages to both desk-based and frontline workforces. Built for enterprises, Staffbase emphasizes adoption, measurement, and streamlined workflows to boost productivity, culture, and internal alignment.
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