Director, Customer Support

Adonis.io(25 days ago)

HybridFull TimeDirector$170,000 - $200,000Customer Experience

About this role

The Director, Client Support will build, scale, and mature a data-driven, technically rigorous support organization that enables customers to operate confidently on the Adonis platform. This role owns the end-to-end support experience, transforming Client Support from a reactive function into a proactive, insight-driven operational engine. The position emphasizes improving product reliability, customer trust, and long-term scalability through leadership, cross-functional collaboration, and measurable operational improvements.

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Required Skills

Client Support
Technical Support
Customer Operations
Technical Aptitude
Data Driven
Incident Management
Root Cause
SLA Management
Observability
Case Management

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About Adonis.io

adonis.io

Adonis is an AI-powered revenue cycle management (RCM) platform that combines a single intelligence layer, context-aware AI agents, and orchestration tools to maximize collections and drive issues from root cause to resolution. The product blends predictive analytics, real-time reporting, denial prevention and clustering, smart worklists, and customizable dashboards to automate workflows, surface priorities, and help teams stay ahead of payers. Adonis serves physician groups, hospitals, digital health organizations and practice management services and is used by customers such as ApolloMD, Redefine Healthcare, and Allied Digestive Health.